Terms and Conditions

Please read carefully before making your online booking

  • The person registering for online bookings (of Group Exercise Classes) must be either a Premier or Group Exercise Member only.
  • All classes booked online will still require a valid ticket issued at reception and then handed to the instructor.
  • Bookings for Group Exercise classes made online can be cancelled online (see how to cancel an online booking in Help) or alternatively please contact Tandridge Leisure Centre (01883 716717) or de Stafford Sports Centre (01883 344355).
  • If you wish to cancel a class please give 24 hours notice.
  • Failure to attend or cancel a booking may result in a full casual rate for the activity being payable prior to making future bookings.
  • Our standard Membership terms and conditions apply. Click here to view

Online cancellation changes

Due to the high number of last minute online cancellations, we will be enforcing a 4 hour online cancellation notice period.

We have decided to take this action as it is unfair on other users who would like to attend popular classes but cannot as spaces have not become available with enough notice to contact those on the waiting list.

We will be contacting regular offenders and will have no other option but to remove online booking rights from Members who are not cancelling before the 4 hours notice period.

Thank you for your cooperation in this matter.

Refund Policy

Group Exercise

Members must give 24 hours notice when cancelling a class if they require a refund; if less than 24 hours is given, Members will not be eligible but will be able to move to an alternative class.

All other refunds are at the discretion of the Group Exercise Coordinator.

Bookings

Members must give 24 hours prior to the start of the booking to receive a full refund.

All other refunds will be given at the discretion of the Customer Services Manager.