Help

Bookings can be made 14 days in advance for all customers

Members and Active Card Holders

To make a booking Members and Active Card holders must register their Active card first (top right of main page).

For help on how to register, please click here.

For help on how to book, please click here

Guests

Select your activity and click on "this booking is for an anonymous non-member". A pop-up box appears with options to log on, register or enter your contact details as a non-member. You will then be taken to the WorldPay page to pay and complete your booking.

Payments are non refundable and non transferable.

If you would like to apply for an Active card for future ease of booking please click here

For help on how to make a booking, please click here

Frequently asked questions

I can select the class that I want, but why is the time that I want not listed?

If your preferred time is not listed in your search results, then your chosen class is unavailable for that time.

If your preferred time is not listed in your search results, then your chosen class is unavailable for that time.

Members and Active Card holders only. Select account history and you will be able to see all of the bookings that you have made online. In person bookings will not show online.

Can I cancel a booking?

Only registered members with zero value bookings, completed on this site can cancel a booked session. When logged in, click on 'Account History'. Choose 'All'. In the list of activities, click on the red X on the class to be cancelled. Please refer to our terms and conditions section for further details on cancellation of classes.

I've forgotten my password/username what do I do?

Click on the links on the homepage. Password: You will be emailed a reactivation link which asks your security question and allows you to set a new password.

Why can't I register?

Check you have used your active card number (printed on active card) and not your membership number.

I've booked an activity online, what do I need to do now?

Bring your active card along when you come for your activity. You must be marked as attending before you participate at the main reception desks.

When I made my booking online a charge appeared for the activity?

Any activity that is included in your monthly (Direct Debit) or annual membership should be £0.00, but if there is charge you're not expecting please email info@guildfordspectrum.co.uk

Are all activities now available online?

Yes

What if I book an activity online but don't turn up, or I need to cancel at the last minute?

If you don't attend a booked activity you may be charged for the cost of the activity plus an administration fee. Please check in at reception when you arrive at site. To help ensure that everyone has fair access to activities bookings should be cancelled at least 48 hours before they are due to take place.

Can I book an activity for another active card holder?

No. The discounts and permitted activities associated with an active card are only valid for the actual active card holder. Booking for another card holder or non-member may result in the removal of your online account. Please note: Parents and guardians should register and book online activities for their children using the child's own active card.

I have some more questions about online bookings - who should I ask?

Please email info@guildfordspectrum.co.uk